Q1: What are the main products of your auxiliary injection molding machines? Can it match our brand of injection molding machines?
A: We are mainly engaged in the dryer, mold temperature machine, chiller, crusher, automatic feeding system, robot, and a full range of auxiliary equipment, compatible with the Haitian, Chennai, Sumitomo, Engel, and other mainstream brands of injection molding machines, and provide interface customization services to ensure seamless docking.
Q2: How long does it take for non-standard customization? What is the minimum order quantity?
A: Conventional non-standard customization takes 7-15 days (depending on the complexity), support for 1-set MOQ.
Q3: Does it provide installation and operation training?
A: Free on-site installation guidance, operation training, and maintenance manuals are provided, and customized instructional videos can be recorded.
Q4. What Services Can We Provide?
A: Accepted Delivery Terms: FOB, CFR, CIF;
Q5:What is the standard of the package?
A: Conventional Export Wooden Crate Packaging or special package according to customer requirements.
Q6: How to place an order and make a payment?
A: We support bank transfer, letter of credit, and other payment methods. After placing an order, we will provide a pro forma invoice, and production will be arranged after payment confirmation.
Q7: Is there after-sales support?
A: Yes, we offer a 12-month warranty and lifetime technical consultation and spare parts support.
Q8: What should I do if I encounter technical problems?
A: You can contact us by email or phone, and we will assist in resolving the issue through remote guidance or by sending replacement parts.
Q9: Do you provide installation and operation training?
A: We provide detailed operation manuals and videos, and can also arrange online training upon request.